Privacy Policy

Preamble

Aware of the importance of ensuring data confidentiality, RETRAITE PLUS is strongly committed to protecting personal data.

This Privacy Policy aims to inform you about the commitments and practical measures taken by RETRAITE PLUS, the Data Controller, to ensure the protection of your personal data.

This Privacy Policy may evolve in accordance with legal and regulatory developments, as well as opinions issued by both the French Data Protection Authority (CNIL) and the European Data Protection Board (EDPB).

This Privacy Policy outlines how we process your personal data and how we create, organize, and implement our online and offline activities.

For information regarding cookies, please refer to our separate Cookie Policy.

We place great importance on respecting the privacy and personal data of our users. We are committed to respecting and providing tools and simplified processes that allow you to exercise your rights in accordance with Law No. 78-17 of January 6, 1978 (French Data Protection Act), as amended, and the General Data Protection Regulation (GDPR) No. 2016/679.

To maintain maximum protection of the personal data we process, our website and associated entities (hosting providers, IT service providers) comply with the principles outlined in national and EU regulations.

If we modify our Privacy Policy, we will notify you as required by law. An updated copy will also be published on our platforms. Please check our platforms regularly for updates.

The personal data collected and stored is hosted on the servers of RETRAITE PLUS within OVH France, located at:

2 Rue Kellerman, 59100 ROUBAIX, France
Registered with the Lille Métropole Trade and Companies Register under number 537 407 926
Phone number: 1007

These data are also made available to our subcontractors as necessary.

Definitions (Article 4 of the GDPR)

  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Data Controller: The entity that determines the purposes and means of processing personal data, alone or jointly with others.
  • Processor: A natural or legal person, public authority, agency, or other body that processes personal data on behalf of the Data Controller.

What Types of Data Do We Collect from You?

Information about the Senior

  • Collected Data: Name, First Name (senior and contact person), Phone, Email, Address, Age of the senior.
  • Purpose:
    • Collecting requests for assistance in choosing retirement homes, EHPADs, senior residences, or home care services.
    • Identifying the needs of the individual to recommend the best-suited partners.
    • Transmitting these requests to partner facilities to assist families in making informed choices.
    • Conducting satisfaction surveys on the proposed solutions.

Telephone Consultation Data

  • Collected Data: Phone Number, Name, First Name.
  • Purpose: Providing telephone consultation following the disclosure of this data by seniors and their families.

Financial Data

  • Collected Data: Budget and general financial information.
  • Purpose: Determining the budget available for guidance towards the most suitable retirement facility.

Marketing Data

  • Collected Data: Name, First Name, Email, Preferences.
  • Purpose: Sending personalized advertisements based on user preferences and geolocation.

Statistical Information

  • Collected Data: Device type, Region, Browser type, Referring sites, Device information, Browsing history, Purchase history, Search terms.
  • Purpose:
    • Improving your experience on our platform.
    • Enhancing our products.
    • Analyzing browsing activity, website interactions, purchases, and search terms.

Legal Basis and Data Retention Period

Information about the Senior:

  • Legal Basis: Legitimate Interest (e.g., internal administrative management, temporary search suspensions).
  • Retention Period: Retained as long as necessary to achieve its purpose or until consent withdrawal or opposition.

Telephone Consultation Data:

  • Legal Basis: Consent.
  • Retention Period: Three years from data collection or last contact.

Financial Data:

  • Legal Basis: Consent.
  • Retention Period: Until consent is withdrawn or up to three years from last contact.

Marketing Data:

  • Legal Basis: Consent.
  • Retention Period: Until consent withdrawal or up to twenty-five months if collected via cookies (refer to our Cookie Policy).

Statistical Information:

  • Legal Basis: Consent.
  • Retention Period: Until consent withdrawal or up to twenty-five months if collected via cookies.

Requirement to Provide Personal Data

Certain personal data may be necessary for the completion of our services, particularly for connecting seniors with EHPADs, retirement homes, or senior residences (our Partners).

Data Transfers

Your data is not transferred outside the European Union or to non-EU countries that do not have adequate data protection regulations, unless specific contractual clauses are signed with subcontractors outside the EU, in compliance with Articles 44 to 49 of the GDPR.

Notably, on January 15, 2024, the European Commission renewed its adequacy decision for Israel (Decision 2011/61/EU of January 31, 2011), confirming that personal data transferred from the EU to Israel continues to benefit from an adequate level of protection.

Security Measures

RETRAITE PLUS ensures the security of your personal data through enhanced protection measures, implementing both technical and organizational security safeguards.

Your Rights

In accordance with data protection regulations, you have the right to:

  • Object to data processing.
  • Request a restriction on data processing.
  • Access, rectify, or erase your data.
  • Request data portability.
  • Provide instructions on how your data should be handled after your death.

To exercise your rights, send a request along with a copy of an identity document (with a signature) to:

Email: donnees-personnelles [at] retraiteplus [dot] fr
Postal Address:
RETRAITE PLUS
14 Quai de la Marne, 75019 Paris, France

For additional information, contact our Data Protection Officer (DPO):
Alain Boublil
Email: donnees-personnelles [at] retraiteplus [dot] fr
Address: Same as above

Right to Lodge a Complaint

If you believe that your data protection rights have been violated, you can file a complaint with the CNIL (French Data Protection Authority):

CNIL - Commission Nationale de l'Informatique et des Libertés
3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07, France
Phone: +33 (0)1 53 73 22 22
Website: www.cnil.fr

Right to Object

Under Article 21 of the GDPR, you have the right to object to the processing of your data, particularly for marketing purposes.

You can exercise this right at any time by contacting us at:
Email: donnees-personnelles [at] retraiteplus [dot] fr

Exceptions:

  • If legitimate and compelling reasons require the processing.
  • If data processing is necessary for legal compliance or for the establishment, exercise, or defense of legal claims.

Contact Information

For any inquiries regarding this Privacy Policy, please contact us at:
Email: donnees-personnelles [at] retraiteplus [dot] fr

Last Updated: February 6, 2025

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